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Privacy Policy

BITWAY TELECOM SRL respects the privacy of your personal data and is committed to processing it transparently and in accordance with applicable data protection legislation.

This Privacy Policy explains what personal data we may collect when you use bitway.ro, the purposes for which we process it, the legal bases for processing, how long we retain it, and the rights available to you.

1. Who is the data controller

The data controller is BITWAY TELECOM SRL, with its registered office at Bulevardul Ghica Tei nr. 137, Sector 2, 023705 Bucharest, Romania.

For questions or requests regarding the protection of your personal data, you can contact us by email at office@bitway.ro or by telephone at +40 21 242 0363.

2. What personal data we may collect

Depending on how you use the website and the services available through it, we may process the following categories of personal data:

  • identification and contact data, such as your name, company, email address and telephone number;
  • information submitted through the website forms, including details about the services requested, location, capacity or other requirements provided as part of a request for a quote;
  • technical data, such as your IP address, device and browser type, and information about how you use the website;
  • data collected through cookies and similar technologies, as described in our Cookie Policy.

3. Why we process your personal data

We may process your personal data for the following purposes:

  • to respond to requests submitted through our contact, request-a-quote or connectivity request forms;
  • to communicate with you and provide information about Bitway Telecom services;
  • to prepare a quotation and, where applicable, take steps at your request before entering into a contract;
  • to administer, secure and ensure the proper operation of the website;
  • to analyse how the website is used and improve it, where you have given your consent to the use of analytics cookies.

4. Legal basis for processing

Depending on the purpose of the processing, your personal data may be processed on one of the following legal bases:

  • steps taken at your request before entering into a contract, when you request information or a quotation for our services;
  • performance of a contract, where processing is necessary to provide the contracted services;
  • BITWAY TELECOM SRL’s legitimate interests, including the administration, security and protection of the website and associated infrastructure;
  • your consent, where required, including for certain cookies and analytics technologies;
  • compliance with legal obligations applicable to BITWAY TELECOM SRL.

5. Who we may share your personal data with

Your personal data may be accessed by or disclosed, where necessary, to service providers that support us in operating the website and providing our services, such as IT, hosting, email and other technical service providers.

We may also disclose personal data to public authorities or other entities where disclosure is required by law.

We do not sell your personal data or disclose it to third parties for their own marketing purposes.

6. Transfers of personal data outside the European Economic Area

Some service providers used for the operation and analysis of the website may process personal data outside the European Economic Area. In such cases, personal data is transferred in accordance with applicable data protection legislation and using appropriate legal safeguards to protect your data.

7. How long we keep your personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable legal obligations.

Data submitted through the website forms and related correspondence is retained for as long as necessary to handle your request and, where applicable, to continue the business relationship. Data subject to legal retention obligations is kept for the periods required by applicable law.

8. Your rights

Under applicable data protection legislation, you may have the following rights, where applicable:

  • the right to access your personal data;
  • the right to rectify inaccurate or incomplete data;
  • the right to erasure of your personal data;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object to processing;
  • the right to withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, you can contact us at office@bitway.ro.

9. Right to lodge a complaint

If you believe that the processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

10. Cookies and analytics services

The bitway.ro website uses cookies and similar technologies to ensure the proper operation of the website and, with your consent where required, to analyse how the website is used.

Detailed information about the types of cookies we use, their purposes and the options available for managing your consent is provided in our Cookie Policy.

11. Data security

BITWAY TELECOM SRL implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or unauthorised disclosure.

Security measures are adapted to the nature of the data processed and the risks associated with the processing and are reviewed when necessary.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in how we process personal data, the services provided through the website or applicable legal requirements.

The updated version will be published on this page.

Last updated: 20 September 2026